` Customer Relations | Jewelry, Silver Jewelry, Accessories, Home Decor, Personal Accessories, Kitchen, Dining, Bed & Bath, Walls & Floors, Accessories & Decor for home - Colombias Cultural Expressions

Customer Relations

Site Policies

Thank you shopping at Colombias Cultural Expressions online. We believe your unique and original Colombias Cultural Expressions piece, whether purchased as a gift or a special treat for yourself will be enjoyed for years to come. The information provided here is intended for your understanding of the terms and conditions of our online purchasing and return policies.

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How will my order ship?

Delivery Information:

Orders received by 3:00 p.m. EST (Eastern Standard Time; 11:00 a.m. PST) Monday – Friday, will be shipped the same day. Orders received after 3:00 p.m. EST, or during holidays and weekends will ship the next business day.

Colombias Cultural Expressions will gladly ship your order to you or we will drop ship as specified on your order by the best method available. Available shipping options domestic ground, or domestic air. Shipping charges, if applicable, are automatically calculated and added to your order per the rates in the table below. Transit times may vary depending on transit company services for weekends and/or holidays. Colombias Cultural Expressions preferred carriers are USPS and DHL.

Total order value, all customer levels except Registered Members* Standard Parcel Delivery Price (includes S & H) Express Delivery Price (Includes S & H) * Special Packaging
Up to – $10 $9.75 USD. $23.10 USD. Some products may exceed size and/or weight limitations set by carriers and may have a higher cost to ship. In addition to the regular delivery charges, an item handling surcharge will be added. The surcharge amount will be displayed below the price of the item and will also be itemized during checkout.
$10.01 – $25.99 $15.00 USD. $24.00 USD.
$26 – $49.99 $18.00 USD. $25.00 USD.
$50 – $74.99 $21.00 USD. $28.00 USD.
$75 – $99.99 $23.00 USD. $30.00 USD.
$100 – $149.99 $25.00 USD. $32.00 USD.
$150 – 199.99 $28.00 USD. $35.00 USD.
  • *Registered members orders valued at more than $500 ship prepaid.
  • Max Weight 70lbs (32kg).
  • Max length and girth 108 inches (274 cm).
  • International Military orders ship via USPS, all others will ship via DHL.
$200 – $299.99 $32.00 USD. $45.00 USD.
$300 – $399.99 $40.00 USD. $55.00 USD.
$400 – $499.99 $50.00 USD. $65.00 USD.
$500 and above $60.00 USD. $75.00 USD.
PARCEL Standard Delivery Leadtime Delivery Leadtime
Standard Delivery within the continental United States 3-5 Working Days
Standard Delivery to Alaska & Hawaii 5-7 Working Days
Standard Delivery to Post Office Box 2-9 Working Days
Standard Delivery to Post Office Box in Hawaii 3-5 Weeks
Standard Delivery to Military APO/FPO 9-28 Working Days
Standard Delivery to Military APO/FPO (Europe) 32-60 Working Days
Express Delivery Delivery Time
Express Delivery within the continental United States 1-2 Working Days
Express Delivery to Alaska & Hawaii 3 Working Days
Express Delivery to Post Office Box 2-3 Working Days
Express Delivery to Military APO/FPO 12 Working Days
Express Delivery to Military APO/FPO (Europe) 21 Working Days

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Domestic Ground

Colombias Cultural Expressions offers free shipping on all domestic orders (continental U.S. only) valued at $500 or more (refer to Member section of website for details). Products exceeding size and/or weight limitations set by carriers may incur oversized surcharges these items will be noted in the description of the product. You can obtain an estimated transit time for DHL orders by clicking on the link. All other orders refer to Delivery Information section.

NOTE: Canadian Orders may ship via DHL Ground, see Domestic Ground above.

Colombias Cultural Expressions complies with export documentation requirements as specified by US Government agencies.

Drop shipping to specified freight forwarder allowed – Please contact Colombias Cultural Expressions for specific instructions.

My account

You may review the status of the your order, your order history, your account details by logging into “My Account”.

Order tracking: Acknowledgement of your order and tracking number(s) will be e-mailed to you upon receipt of your order. Shipment tracking will also be emailed to you when your order ships.

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Purchases & Returns

What are my payment options?

All purchases require payment at the time the order is placed. Your payment choices include Major Credit Cards Credit cards Visa, MasterCard.

Please provide the billing address and telephone number as it appears on your billing statement. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon processing your order.

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South Carolina Sales Tax

By law Colombias Cultural Expressions is required to collect the appropriate state and local sales taxes based on the destination of the shipment. Some states also require that we charge sales tax on shipping and/or handling charges. These taxes will be calculated during checkout and displayed to you before submitting your order.

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I need to make a return, what do I do?

While we would like for you to enjoy your purchase, if you are not satisfied with the item Colombias Cultural Expressions will accept your return or exchange of the item as long as it in its original condition and packaging accompanied by original receipt and post marked within 15 days of invoice date. Please follow the instructions below when making returns.

Return Instructions:

  1. An authorization to return number, (ATR) is required prior to shipment, please contact:

    Contact Us

    Unfortunately we cannot accept any returns without an ATR number, returns made without an ATR will be sent back to sender.

  2. Any defective products must be returned and post marked within 15 days of invoice date.
  3. Packing slip or invoice from the original order must accompany product.
  4. Returned product prepaid. Shipping and insurance charges are not refundable.
  5. All items must be in “as-new” condition, in original packaging. Failure to comply could result in a delay in processes your return.
  6. The ATR number is valid for 15 days from date of issuance.
  7. Please allow 2-4 weeks for processing the credit.

Return Customer

Colombias Cultural Expressions
Attn: Return
538 Forest Shoals Lane
Duncan, SC 29334
Customer Service Contact:
Tel. / Fax: 864-433-8993

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Disclaimer

COLOMBIAS CULTURAL EXPRESSIONS RESERVES THE RIGHT TO CHANGE ALL PRICES WITHOUT NOTICE.

LIMITATION OF LIABILITY: The foregoing states buyer’s exclusive remedies in connection with the performance of products purchased; seller makes no other warranty or guarantees, expressed or implied, with respect to the products sold there under. Products sold are hand crafted, therefore, imperfections such as varying sizes, colors, or textures are part of the natural process of each piece and are not damages, or evidence of poor quality in workmanship or process. Seller expressly disclaims any implied warranty of merchantability or fitness for a particular purpose on said products. Buyer assumes full responsibility for the use and application of the products purchased. Seller shall not be liable for any damages that may arise as a result of, but not limited to, misuse, abuse, or otherwise use of products except for intended purposes of any products purchased. In no event will seller’s liability exceed the buyer’s purchase price of the products.

All Colombias Cultural Expressions pieces/goods are guaranteed by the Artisan to be original design, and hand-made. Certificate of Authenticity is sent with most pieces. In addition, Colombias Cultural Expressions warranties for exported goods may be voided. Title to goods purchased by buyer is retained by the seller until the product is paid for by the buyer and at that time title passes to buyer.

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Use of our website

Changes to ColombiasCulturalExpressions.com or its Content.

Colombias Cultural Expressions reserves the sole right at its discretion to modify, expands, delete, terminate or impose limits on any portion of the website, including and not limited to content, features, ads or hours of availability. Colombias Cultural Expressions can, without notice or liability, limit or restrict access to a portion or the entire site.

As a buyer / customer / visitor you are in acceptance of our policy to use this site. Acceptance of this condition you warrant to Colombias Cultural Expressions that you, customer/buyer/visitor:

  • Will only use this site for it’s intended purposes.
  • You agree with our online Privacy Policy.
  • You agree to respect our intellectual property rights, and agree to obtain written permission to copy any or all portions of this material used in the website. Including photographs, articles or text.
  • You acknowledge understanding that Colombias Cultural Expressions is sole owner of the entire content of this website and in no way are you to use or copy any or all portions of the site for personal or commercial use without our written permission.
  • You agree to provide us with accurate data as necessary for conducting electronic commerce through our Site and to be held responsible for the accuracy of the information you provide.
  • You agree to obtain our written permission to create a “link” to our Site, other than personal “bookmarks” or adding to your “favorites”.
  • You will refrain from the use of profanity, vulgar, inflammatory, libelous, discriminatory, or prejudice remarks and / or comments via e-mail or form entry created through this website. Nor will you ask that any use of profanity, vulgar, inflammatory, libelous, discriminatory, or prejudice remarks and / or comments be added to a gift card message.

Policy Changes

Colombias Cultural Expressions and GemaCo Corp. reserve the right to change our policies, either in whole or in part. We will inform users via a news or publication in our own web site of these changes and their implementation. These changes may enter into immediate effect from the date on which it was made public or from a date at selected of our own discretion. These changes may be revised in the section Privacy Policy.

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Jurisdiction

Colombias Cultural Expressions acceptance of a customer purchase order (agreement of transaction) does not imply acceptance of change in legal jurisdiction. This agreement shall be construed in accordance with the laws of the State of South Carolina, without applying the State’s conflict of law principles. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of South Carolina, County of Spartanburg, and where Colombias Cultural Expressions is the prevailing party any and all legal fees and costs shall be the responsibility of the complainant.

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Your privacy

Effective Date: June 1, 2006.

Colombias Cultural Expressions Is a strong advocate of respecting the privacy of its customers, Artisans, visitors and employees. While we may ask for specific personal information (such as name, title, mailing address, email, etc) we use this data internally only. No information is provided, sold or rented to outside parties for any purpose.

Credit card information collected on the Internet is not stored on any of our computers. You can also be taken off our mailing list about future promotions, offers, or newsletter by sending an email message to:
Contact Us

If you would like to make sure that the information we do have about you is accurate or wish to change your information in our database, just send an email message explaining the correction or change to:
Contact Us

Notwithstanding the above, with respect to all users of our site, Colombias Cultural Expressions reserves the right to disclose any content, records, or electronic communication of any kind (including personal information or private electronic communication transmitted on our site): (1) to satisfy any law, regulation, or government request; (2) if such disclosure is necessary or appropriate to operate Colombias Cultural Expressions; or (3) to protect the rights or property of Colombias Cultural Expressions or its users, or providers also reserves the right to reject any order or to request additional information from any customer.

Security

All of us at Colombias Cultural Expressions. are very much aware of the issues surrounding security of personal identifiable data (i.e. credit card information) we obtain online from our customers. We use encryption process SSL (Secure Sockets Layering) to secure transmission of your order and credit card information. Additionally we have appropriate physical and electronic procedures for all associates to safeguard and prevent unauthorized access to any information in our system.

We protect and safeguard the confidentiality, security and privacy of any information which you send us. We protect the information you provide to our website through the use of Secure Sockets Layer (SSL). The SSL is a certificate issued by an entity approved and regulated which must meet some standards in regard to the protection of data. SSL encrypts data as your credit card number, name, address, telephone, email and other data. For the purpose of ensuring safe protected navigation we have adapted and implemented the use of SSL on our entire web site.

However, data transmission over the Internet cannot be 100% secure. Consequently, while we will do all that is possible to protect your personal information, and to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. It is advisable that you to maintain passwords that you establish with us in a safe place and not share it with others. It is important to log off of your account and close your browser window when you have finished your visit. This will ensure that someone else cannot access your account, especially if you are using a public computer.

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Pricing Policy

Pricing shown in this website are expressed in US dollars, valid and effective only in the US. All transactions are processed in US dollars only.

We reserve the right to change any and or prices at any time without notice.

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Non-U.S. Residents

Colombias Cultural Expressions controls and operates its Website from its headquarters in Duncan, South Carolina in the United States of America. Colombias Cultural Expressions makes no representation that information contained in this Site, including products/goods offered for sale on the Site and their copyrights are appropriate or available for use in locations other than the United States. By accessing this Site from any location outside of the U.S. visitors/customers/buyers do so on their own initiative and are responsible for compliance with local laws, if and to the extent, local laws are applicable.

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Links to Other (third party) website’s

Colombias Cultural Expressions Site has links and/or pointers to the other Internet sites, for the purpose of providing information related to the regions of its products. Links to and from the Site to other third party sites, maintained by third parties, and does not constitute an endorsement by Colombias Cultural Expressions. These links do not imply that Colombias Cultural Expressions or the Site are affiliated or associated with or are legally authorized to use any trademark, trade name, logo or copyright symbol displayed in are accessible through the links, or that any linked sites are authorized to use any trademark, trade name, logo or copyright symbol of Colombias Cultural Expressions. Should you have any concerns regarding any external link, they should be directed to that particular site administrator or webmaster. Colombias Cultural Expressions does not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed or distributed through the Site. By accessing this Site acknowledge that any reliance upon any such opinion, advice, statement, memorandum, or information shall be at your sole risk. Colombias Cultural Expressions reserves the right, in its sole discretion, to correct any errors and/or omissions in any portion of the Site.

Our web site contains links to other web sites that are operated and are maintained by third parties.
Unfortunately, this is something that is not within our control. The privacy and security policies of these linked web sites are or may be different from our own privacy and security policies. The accessing the web sites links is not our responsibility and you as the User assumes all responsibility and risk. You should always read the privacy policy of a linked web site before disclosing any of your information on such web site.

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Site Material Ownership

Colombias Cultural Expressions owns and controls the right to use and provide the Site and all material on the Site, including and not limited to written text, images, photographs, illustrations, audio and video clips, (collectively the “Content”). www.ColombiasCulturalExpressions.com known as the “Site” is protected by copyright pursuant to U.S. copyright laws, international conventions, and other copyright laws. Colombias Cultural Expressions is the owner of the copyright in the entire Site. By accessing the Site, you the user/visitor agree to abide by any and all copyright notices, information or restrictions displayed on the Site.

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Use of Cookies

When you visit our web site a cookie (sometimes more) is sent to your pc, laptop, smartphone or navigation device, commonly used by the server to differentiate the different users who visit our web site and that they can access our different services and/or perform operations related to the process of navigation and user experience on our website.
A cookie is a small file that contains data that are stored in the computer or the user device when you visit our web site.
The cookie has a time of “life” or “expiration”, they usually expire when your session is finished. This can happen when you close your browser or after a certain period of time (a few minutes).
The vast majority of modern browsers support the use of cookies.
On very rare occasions some web browsers usually have disabled the use of cookies by which the experience of navigation and the use of the services of the web site are unsatisfactory and often do not work as expected. In that case you must enable the use of cookies.

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Colombias Cultural Expressions Registered Members

Member Rewards:

  1. Free shipping with purchases of $5001 or more.
  2. Preview new products 5 days before they are posted on website.
  3. Receive Colombias Cultural Expressions newsletter containing valuable information on new pieces, regions, materials, and artisans.
  4. Free gift wrapping2, includes card with a personal member message for recipient.

Explanation:

  1. Individual purchase of $500 usd or more are shipped free of charge in the continental US only.
  2. Applies to purchases designated as gifts, the customer should send the comment stating the ocassion. “this is a gift please gift wrap for…”, “Birthday”, “Anniversary” or “Just Because”. The gift wrap option must be selected when placing your order.

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Email Us

If you prefer to contact us through e-mail, please refer to “contact us”, we will respond within 24 hours.

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Product Notices

Totumo triangular 3 footed candle holders, or any item where a flame is used should not be left unattended while candle is burning. Candle should not be allowed to burn down completely so as to avoid damage and/or burning Totumo candle holder. Keep away from children.

“Cardo” – traditionally used to lift nap on wool blankets, a dried plant with sharp pointed ends, use with care and keep away from children.

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Product Recalls

Colombias Cultural Expressions does not have any notices to report on any of its products.

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