How will my order ship?
Orders received by 3:00 p.m. EST (Eastern Standard Time; 11:00 a.m. PST) Monday – Friday, will be shipped the same day. Orders received after 3:00 p.m. EST, or during holidays and weekends will ship the next business day.
Colombias Cultural Expressions will gladly ship your order to you or we will drop ship as specified on your order by the best method available. Available shipping options domestic ground, or domestic air. Shipping charges, if applicable, are automatically calculated and added to your order per the rates in the table below. Transit times may vary depending on transit company services for weekends and/or holidays. Colombias Cultural Expressions preferred carriers are USPS and DHL.
|Total order value, all customer levels except Registered Members*||Standard Parcel Delivery Price (includes S & H)||Express Delivery Price (Includes S & H)||* Special Packaging|
|Up to – $10||$9.75 USD.||$23.10 USD.||Some products may exceed size and/or weight limitations set by carriers and may have a higher cost to ship. In addition to the regular delivery charges, an item handling surcharge will be added. The surcharge amount will be displayed below the price of the item and will also be itemized during checkout.|
|$10.01 – $25.99||$15.00 USD.||$24.00 USD.|
|$26 – $49.99||$18.00 USD.||$25.00 USD.|
|$50 – $74.99||$21.00 USD.||$28.00 USD.|
|$75 – $99.99||$23.00 USD.||$30.00 USD.|
|$100 – $149.99||$25.00 USD.||$32.00 USD.|
|$150 – 199.99||$28.00 USD.||$35.00 USD.|
|$200 – $299.99||$32.00 USD.||$45.00 USD.|
|$300 – $399.99||$40.00 USD.||$55.00 USD.|
|$400 – $499.99||$50.00 USD.||$65.00 USD.|
|$500 and above||$60.00 USD.||$75.00 USD.|
|PARCEL Standard Delivery Leadtime||Delivery Leadtime|
|Standard Delivery within the continental United States||3-5 Working Days|
|Standard Delivery to Alaska & Hawaii||5-7 Working Days|
|Standard Delivery to Post Office Box||2-9 Working Days|
|Standard Delivery to Post Office Box in Hawaii||3-5 Weeks|
|Standard Delivery to Military APO/FPO||9-28 Working Days|
|Standard Delivery to Military APO/FPO (Europe)||32-60 Working Days|
|Express Delivery||Delivery Time|
|Express Delivery within the continental United States||1-2 Working Days|
|Express Delivery to Alaska & Hawaii||3 Working Days|
|Express Delivery to Post Office Box||2-3 Working Days|
|Express Delivery to Military APO/FPO||12 Working Days|
|Express Delivery to Military APO/FPO (Europe)||21 Working Days|
Colombias Cultural Expressions offers free shipping on all domestic orders (continental U.S. only) valued at $500 or more (refer to Member section of website for details). Products exceeding size and/or weight limitations set by carriers may incur oversized surcharges these items will be noted in the description of the product. You can obtain an estimated transit time for DHL orders by clicking on the link. All other orders refer to Delivery Information section.
NOTE: Canadian Orders may ship via DHL Ground, see Domestic Ground above.
Colombias Cultural Expressions complies with export documentation requirements as specified by US Government agencies.
Drop shipping to specified freight forwarder allowed – Please contact Colombias Cultural Expressions for specific instructions.
You may review the status of the your order, your order history, your account details by logging into “My Account”.
Acknowledgement of your order and tracking number(s) will be e-mailed to you upon receipt of your order. Shipment tracking will also be emailed to you when your order ships.
What are my payment options?
All purchases require payment at the time the order is placed. Your payment choices include Major Credit Cards Visa, MasterCard.
Please provide the billing address and telephone number as it appears on your billing statement. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon processing your order.
South Carolina Sales Tax
By law Colombias Cultural Expressions is required to collect the appropriate state and local sales taxes based on the destination of the shipment. Some states also require that we charge sales tax on shipping and/or handling charges. These taxes will be calculated during checkout and displayed to you before submitting your order.
I need to make a return, what do I do?
While we would like for you to enjoy your purchase, if you are not satisfied with the item Colombias Cultural Expressions will accept your return or exchange of the item as long as it in its original condition and packaging accompanied by original receipt and post marked within 15 days of invoice date. Please follow the instructions below when making returns.
An authorization to return number, (ATR) is required prior to shipment, please contact:
Unfortunately we cannot accept any returns without an ATR number, returns made without an ATR will be sent back to sender.
- Any defective products must be returned and post marked within 15 days of invoice date.
- Packing slip or invoice from the original order must accompany product.
- Returned product prepaid. Shipping and insurance charges are not refundable.
- All items must be in “as-new” condition, in original packaging. Failure to comply could result in a delay in processes your return.
- The ATR number is valid for 15 days from date of issuance.
- Please allow 2-4 weeks for processing the credit.
Colombias Cultural Expressions
538 Forest Shoals Lane
Duncan, SC 29334
Customer Service Contact:
Tel. / Fax: 864-433-8993
COLOMBIAS CULTURAL EXPRESSIONS RESERVES THE RIGHT TO CHANGE ALL PRICES WITHOUT NOTICE.
LIMITATION OF LIABILITY: The foregoing states buyer’s exclusive remedies in connection with the performance of products purchased; seller makes no other warranty or guarantees, expressed or implied, with respect to the products sold there under. Products sold are hand crafted, therefore, imperfections such as varying sizes, colors, or textures are part of the natural process of each piece and are not damages, or evidence of poor quality in workmanship or process. Seller expressly disclaims any implied warranty of merchantability or fitness for a particular purpose on said products. Buyer assumes full responsibility for the use and application of the products purchased. Seller shall not be liable for any damages that may arise as a result of, but not limited to, misuse, abuse, or otherwise use of products except for intended purposes of any products purchased. In no event will seller’s liability exceed the buyer’s purchase price of the products.
All Colombias Cultural Expressions pieces/goods are guaranteed by the Artisan to be original design, and hand-made. Certificate of Authenticity is sent with most pieces. In addition, Colombias Cultural Expressions warranties for exported goods may be voided. Title to goods purchased by buyer is retained by the seller until the product is paid for by the buyer and at that time title passes to buyer.
Colombias Cultural Expressions acceptance of a customer purchase order (agreement of transaction) does not imply acceptance of change in legal jurisdiction. This agreement shall be construed in accordance with the laws of the State of South Carolina, without applying the State’s conflict of law principles. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of South Carolina, County of Spartanburg, and where Colombias Cultural Expressions is the prevailing party any and all legal fees and costs shall be the responsibility of the complainant.